Cancellation Policy

Cancelling your order

You can cancel your order free of charge any time before your order is dispatched. Contact us with your order number using the details on our Contact & Grievances page and we will confirm the cancellation.

Because you pay on delivery, there is nothing to refund when an order is cancelled before it reaches you.

Orders that are not confirmed

After you place an order we send a WhatsApp message with a link to confirm it. If the order is not confirmed within 24 hours, it is cancelled automatically and you do not need to do anything.

When we cancel an order

We may cancel an order before it is dispatched, for example if an item is out of stock, if a price was shown wrongly, if we cannot deliver to the address, or if we believe the order is not genuine. We will tell you if we do.

After dispatch

Once an order has been dispatched it can no longer be cancelled. You can still return it under our Returns & Refunds policy.